AI and product design processes

AI and product design processes

23 de out. de 2025

Artificial intelligence has entered the project room.

Artificial intelligence did not arrive with a grand entrance or the noise of disruption. It settled in quietly, between spreadsheets, prompts, and workflow diagrams. Now it inhabits the backstage of almost every digital design process, not only as a tool, but as a logic of operation, anticipation and decision-making.

It reveals itself when we prototype in minutes what once took hours and schedule interviews based on automatic clustering. When we rewrite microcopy with the help of language models and prioritize our backlog according to algorithmic scores of cost and benefit. Most of the time, we barely notice its presence — AI is simply there, mediating what we see, choose and what we leave for later.

But this presence is far from neutral: while it amplifies our ability to deliver and to analyze, it also stretches our responsibility as designers. It speeds up cycles, uncovers patterns, and demands that we think faster, yet it also forces us to ask whether we are, in fact, thinking better. That's why designing with AI is not just about using a new kind of tool. It is about acknowledging that a different logic has entered the room. And within this new dynamic, design becomes even more about mediation and navigating a space where there is now one more voice that speaks with the authority of data, but not of context.

Before it became an interface, AI was already an infrastructure. It organizes our calendars, summarizes our meetings, categorizes user insights and suggests our next steps. It hides within the tools we use every day, such as text editors with predictive writing, task managers with effort estimation, analytics dashboards that whisper what we should do next. It is easy to imagine AI as something that joins the project, but in reality, it flows through it. Its logic shapes the way we collect information, document our decisions, and perceive urgency, value and priority. Even when ignored, it continues to operate silently adjusting what we consider important and shaping what feels necessary.

Behind many of these invisible layers are machine learning systems that feed on user behavior and past performance to suggest the future. Whether we choose to see them or not recommendation, categorization and prediction models are embedded in the software we already rely on. That is why treating AI as something external is risky. It is no longer an optional module, but part of the very fabric that sustains contemporary digital design. And the more naturalized its presence becomes, the more crucial it is to bring it into visibility: Where is it acting? With what data? In service of which decisions?

Making this invisible infrastructure visible is the first step toward using AI consciously: as a strategic partner, not an invisible autopilot.

With the rise of artificial intelligence, the time of design has changed shape. Prototypes that once required hours can now be generated in minutes. Layouts evolve through prompts; words are rewritten by language models trained on billions of parameters. The process feels faster, lighter, more efficient and almost frictionless. But this acceleration also distorts our sense of progress. Delivering fast has become synonymous with delivering well, even when the two are not the same. AI gives us speed but it also demands a new kind of pause, a moment to ask why before rushing to define how.

More than ever, the designer’s role is that of a filter, some kind of a sense curator. AI can suggest paths but it cannot understand context. It multiplies alternatives but it cannot choose based on ethics, culture, or empathy. It reads patterns but it does not perceive nuance. It sees behavior but it does not feel hesitation. The seduction of productivity can lead to the shallowness of automation. The real challenge is to turn agility into intention to let AI accelerate our process without flattening our purpose. Although the machine can quicken our hands it shouldn't dull our eyes.

AI is brilliant at finding patterns. It can group, predict, connect and yet it cannot read the tremor in a user’s voice or sense the contradiction between what is said and what is meant. It does not distinguish emotional urgency from operational priority. Still, it can be a powerful ally in deciphering complexity. When used intentionally, AI extends our ability to observe: it helps us structure vast amounts of data, reveal recurrences and illuminate what was hidden in excess.

In the discovery phase, for instance, it can summarize journeys, identify frequent terms or suggest thematic clusters. But even the most advanced machine learning systems still lack semantic and emotional understanding. What AI calls an “insight” is often nothing more than a mathematical recurrence, a pattern that only becomes meaningful once we interpret it.

Meaning still depends on us. We are the ones who interpret, who ask again, who sense where the real friction lies.

Designing with AI requires listening to the human. It demands the courage to question the pattern instead of accepting it. AI points toward the most probable path but design often seeks the most necessary one. The role of the designer is not to follow prediction but to interrogate to understand the problem from the pattern without being defined by it.

Large Language Models, the kind of AI that now lives inside text editors and chat interface, have quietly reshaped how we write. But they don’t just accelerate the drafting process, they influence tone, rhythm and vocabulary even when we are unaware of it. Among the most delicate layers of a product are its words. A product finds or loses its voice in microcopy. With generative tools becoming more accessible, writing is no longer a solitary act. We now write in dialogue with models that propose, correct translate and adapt according to intent and tone.

In flow design, AI assists us by suggesting alternatives, filling forms or testing variations. In design systems, it automates components, refactors patterns and checks for accessibility. But such mediation brings new responsibility: coherence. It is easy to generate ten versions of a message, but harder to preserve a single, unified identity. It is simple to propose multiple flows, but difficult to ensure that each one makes sense for people across languages, levels of literacy, socioeconomic contexts, and devices.

AI can adapt, but it cannot care. It can adjust the tone but it does not know the values behind it. It can simulate a voice, but it does not know whose it is. So even when writing becomes automated, intention must remain. Even when experiences are optimized they must remain human. Automation is not abdication. Whether in words or systems, designing with AI demands greater clarity about who is speaking and why

AI operates through statistics; design operates through decisions. That is where the designer’s role as curator becomes essential: to choose what enters and what stays out, to translate data into direction, to transform algorithmic suggestions into conscious choices.

Designing with AI is not the automation of authorship, it is the redefinition of it. Authorship becomes a composition between what the model suggests, what the team validates and what the user reveals through interaction. The designer becomes someone who understands how generative models work, who can evaluate the results of classifiers and who questions the opacity of algorithmic systems.

But this technical fluency must not overshadow the essence of design: the ability to imagine possible futures and choose among them according to values — not only data. AI can inform our decisions, but it should never make them for us.

In the end, what is at stake is not the efficiency of our process but the depth of the experiences we create. And that still depends, at least for now, on a form of intelligence AI does not possess: the capacity to genuinely care for another human being.

The coexistence of design and artificial intelligence is not a matter of replacement, but of conscious collaboration. AI expands our ability to process, to suggest and to iterate. But it cannot replace our responsibility to choose, to contextualize and to make meaning. The future of design with AI will be built through a new kind of partnership, which machines helps us see further but we are still the ones deciding where to go.

And in that journey, our greatest tool remains the most human of all: the ability to imagine a better world and to work, intentionally, to make it real.

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Latina.

all rights reserved.

Latina.

all rights reserved.